Privacy policy

Welcome to "HETRIX". We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Order history

Device & Usage Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Website activity and browsing behavior
  • Pages viewed and interaction data

Cookies & Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience and understand how users interact with our website.

2. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders
  • Providing customer support
  • Sending order confirmations and updates
  • Improving our products, services, and website experience
  • Preventing fraud and unauthorized transactions
  • Marketing and promotional communications (only where permitted)
  • Complying with legal obligations

We only use your information for legitimate business purposes and do not sell your personal information to third parties.

3. Cookies Policy

Cookies are small files stored on your device that help improve website functionality and user experience.

We may use cookies to:

  • Remember customer preferences
  • Keep items in your cart
  • Analyze website traffic and performance
  • Provide personalized content and advertisements

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

  • Payment gateways
  • Shipping and logistics providers
  • Analytics services
  • Marketing platforms
  • Shopify and related ecommerce tools

These third parties may collect, process, and store your information according to their own privacy policies.

We recommend reviewing the privacy policies of:

  • Payment providers
  • Delivery partners
  • Advertising platforms
  • Shopify apps and integrations

5. Payment Security

We do not directly store your debit/credit card information on our servers.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards and encryption protocols.

6. Data Security

We take reasonable security measures to protect your personal information from:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Alteration
  • Loss or destruction

These measures may include:

  • SSL encryption
  • Secure payment processing
  • Restricted internal access
  • Monitoring systems

While we strive to protect your data, no method of online transmission or storage is completely secure.

7. Your Rights

As a customer, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the details below.

8. Retention of Information

We retain your information only as long as necessary for:

  • Business operations
  • Legal compliance
  • Dispute resolution
  • Fraud prevention

After this period, your data may be securely deleted or anonymized.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • Business operations
  • Website functionality

Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

[HETRIX]
Email: [hetprajapari1622@gmail.com]
Address: [MEHSANA]
Phone: [8320180298]

By using our website, you acknowledge that you have read and understood this Privacy Policy.