Refund policy

At "HETRIX", customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your options and eligibility.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The return request must be made within [7 DAYS] of delivery.
  • The product must be unused, unworn, and in its original condition.
  • The item must include original packaging, tags, accessories, manuals, and invoices (if applicable).
  • The product must not show signs of damage caused by misuse, improper handling, or unauthorized modifications.

We reserve the right to reject returns that do not meet the above conditions.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Personalized or customized products
  • Clearance or final sale items
  • Gift cards
  • Perishable goods
  • Hygiene-sensitive products
  • Digital/downloadable products (if applicable)

Any item specifically marked as “Non-Returnable” on the product page is not eligible for return.

3. Return Request Process

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos/videos (if product is damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for return:

If the product is:

  • Damaged
  • Defective
  • Incorrect item received

→ [STORE NAME] may cover the return shipping cost.

If the return is due to:

  • Change of mind
  • Incorrect product selection by customer
  • Preference issues

→ The customer may be responsible for return shipping charges.

Original shipping charges (if any) may not be refundable unless the issue was caused by us.

5. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds may take up to [REFUND PROCESSING TIME] to reflect in your account depending on your bank or payment provider.

If your refund is delayed, please first check with your payment provider or bank before contacting us.

6. Exchanges

We may offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect products received
  • Size/color replacements (if applicable)

Exchange requests must be made within [7 DAYS] of delivery.

Product exchanges are subject to stock availability.

7. Damaged or Defective Products

If your order arrives damaged, defective, or incomplete, please contact us within [X DAYS] of receiving the order.

Please provide:

  • Order number
  • Clear photos/videos of the issue
  • Packaging images (if applicable)

We will review the issue and arrange:

  • Replacement
  • Exchange
  • Refund
  • Store credit

depending on the situation.

8. Cancellation Policy

Orders may only be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may no longer be possible and the standard return process will apply.

9. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company/payment provider
  3. Contact your bank for processing updates

If you still have not received your refund after completing these steps, contact us at:
hetprajapati1622@gmail.com

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

HETRIX
Email: [hetprajapati1622@gmail.com]
Phone: [8320180298]
Address: [MEHSANA,GUJRAT,INDIA-384002]

We appreciate your trust in HETRIX and are committed to making your shopping experience smooth, reliable, and customer-friendly.