Terms of service

Welcome to "HETRIX". These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental/guardian supervision.
  • You will use this website only for lawful purposes.
  • You will not misuse, copy, or exploit any part of the website without written permission.

We reserve the right to refuse service to anyone at any time for any reason.

2. Account Terms

If you create an account with [STORE NAME], you are responsible for:

  • Maintaining the confidentiality of your account information
  • Providing accurate and updated information
  • Restricting access to your account credentials

You agree to accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing & Payment

All prices listed on the website are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice
  • Modify or discontinue products at any time

Payments must be completed through approved payment methods available on the website.

In the event of payment failure or suspected fraudulent activity, we may cancel or hold your order for verification.

4. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.

However:

  • Colors may vary slightly depending on screen settings
  • Product availability may change without notice
  • Minor differences in packaging or appearance may occur

We do not guarantee that product descriptions or website content will always be error-free.

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel orders
  • Limit purchase quantities
  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment, the eligible refund amount will be processed according to our refund policy.

6. Shipping & Delivery

We aim to process and dispatch orders within [BUSINESS DAYS] business days.

Delivery timelines may vary depending on:

  • Customer location
  • Courier availability
  • External circumstances beyond our control

While we work with reliable shipping partners, [STORE NAME] is not liable for delays caused by logistics providers or unforeseen events.

Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

Our return and refund policy is designed to ensure customer satisfaction.

Customers may request returns or refunds subject to:

  • Product condition requirements
  • Return eligibility criteria
  • Applicable return timelines

Certain items may not be eligible for returns due to hygiene, customization, or clearance sale conditions.

Refunds, if approved, will be processed to the original payment method within [BUSINESS DAYS] business days.

For assistance, contact:
[EMAIL ADDRESS]

8. Prohibited Uses

You agree not to use the website:

  • For unlawful or fraudulent purposes
  • To violate any local, national, or international laws
  • To transmit viruses, malware, or harmful code
  • To interfere with website security or functionality
  • To copy, scrape, or exploit website content without permission
  • To harass, abuse, or harm other users

Violation of these terms may result in immediate suspension of access.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Designs
  • Images
  • Text
  • Graphics
  • Product content

is the property of [STORE NAME] and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, [STORE NAME] shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Delays or interruptions in service
  • Third-party service failures
  • Product misuse by customers

Our total liability for any claim shall not exceed the amount paid for the relevant order.

11. Third-Party Services

Our website may contain links or integrations with third-party services including:

  • Payment providers
  • Logistics partners
  • Analytics tools
  • Marketing platforms

We are not responsible for the policies, content, or actions of third-party services.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in the Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes will become effective immediately upon posting on the website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in [STATE/CITY], India.

15. Contact Information

If you have any questions regarding these Terms, please contact us:

[HETRIX]
Email: [hetprajapati1622@gmail.com]
Address: [MEHSANA]
Phone: [8320180298]

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.